What "fees paid to others" means

Every Plontiv price is shown in two parts, before you pay:

• Plontiv service fee. Our fixed fee for our work: checking, lodging, following up, collecting and couriering.
• Fees paid to others (at cost). The fees charged by the offices and services involved, passed on at exactly what they charge.

What counts as a fee paid to others

These are fees charged by someone other than Plontiv for a step of your order. Examples are:

• the ZRP fee for a police clearance
• the Registrar-General's fee for a certified copy of a certificate
• the passport application fee and surcharge
• an embassy or Ministry of Foreign Affairs fee in a legalisation chain
• the courier that delivers your document

We pass these on at cost: each fee is charged at exactly what the office charges, and each receipt is added to your order once the fee is paid.

Why some amounts are estimates

Some offices set a fee that depends on your application, or publish a range. Where the exact amount is not known before the office charges it, the price shows an estimate or a range. The amount in your order is the amount on the office's receipt.

Why the currency can differ

Offices in Zimbabwe often set their fees in US dollars. Your order shows them in your currency at the rate on your receipt, and shows the original amount beside it.

Each fee paid to others is converted at the published exchange rate, so it stays at cost. When a price is converted into the currency you pay in, Plontiv's charge for converting it is a line of its own, shown as "Currency conversion" with its percentage. It is never added to a fee paid to others, and it is charged with the lines it is worked out on.

When each part is charged

For documents such as police clearances, passports and certificates:

• Charged now: fees paid to others. They are charged when you place the order, so we can pay each office when your application is lodged. The currency conversion on them is charged with them.
• Charged when delivered: Plontiv service fee. Our own fee is charged when your document is delivered, with the currency conversion on it.

Some services use a different timing, for example a subscription for building visits. The app shows the timing for each service before you pay.

Partner attorney and conveyancer fees

For estate and title deed matters, a registered attorney or conveyancer from one of our partner firms acts for you, and you are their client. Their fee is a fee paid to others: it has its own line in your order, is charged at cost and is paid to their firm in full. Plontiv takes no part of it. For title deed validation and digitisation the fee is shown before you order; for an estate, your attorney quotes once they have seen the matter and you approve the quote in your order.

What is never part of our price

We don't hold money for builders or sellers, and there are no balances or wallets.

See current prices for every service on our pricing page.