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How it works

The same five steps for every document. Property and estate orders add their own steps, shown in the app.

Steps
5, the same for every document
Who checks
Two people, both recorded
Originals held
None, unless an office needs one
Updates
App, WhatsApp, email

    In the app

    Choose the service and the person it's for

    For you, a parent, a child or a spouse. Add their details once and reuse them.

    A woman's arm resting on a kitchen table in the evening, a phone face down beside a closed dark booklet, a pen and a mug of tea, lit apartment blocks in the window behind
    Image: Plontiv, generated scene

    Mon 6 Oct · 09:12

    Upload photos or certified copies

    Upload photos or certified copies, and keep your originals unless an office needs one. Confirm the details are true before you send.

    Your originals stay with you unless an office needs them, and every handover is on the record.

    Two hands holding a phone above two blank sheets of paper on a wooden desk by a window, photographing them, with a pen, a paper clip and a closed folder beside them
    Image: Plontiv, generated scene
    • Photo of passport, certified copy
    • Address history and the purpose of the certificate
    • Delivery address
    • Truth of the details confirmed · 09:11

    Before anything is charged

    See every fee, then pay

    Our service fee and the office fees, shown separately. Office fees are passed on at cost.

    Example: Zimbabwe police clearance

    Fingerprints taken outside Zimbabwe

    Charged now

    USD 110

    Fees paid to others (at cost)

    USD 110

    • ZRP police clearance fee (fingerprints taken outside Zimbabwe)

      USD 75 Estimate

    • Courier from Zimbabwe to South Africa

      USD 35 Estimate

    Charged when your police clearance certificate is delivered

    USD 65

    Plontiv service fee

    USD 65

    Total

    USD 175

    Charged now: fees paid to others, USD 110. Charged when your police clearance certificate is delivered: Plontiv service fee, USD 65.

    These prices are in US dollars. Your card is charged in rand (ZAR): each line at the published exchange rate of the day, with Plontiv's charge for converting the currency as a line of its own. The app shows that amount before you pay.

    Mon 6 Oct · 10:52 and 11:40 · Fri 10 Oct · 14:05

    We check, then lodge

    Before any application reaches an office, one member of our team reviews it and a second person checks the documents again. Both checks are recorded against your order. Our team lodges, pays the office's fee from the money charged at checkout and attaches the receipt.

    A woman walking away along a wide city pavement with a brown envelope under her arm, office blocks beside her and white minibuses parked along the kerb
    Image: Plontiv, generated scene

    • Intake check

      Mon 6 Oct · 10:52 · T. Mutasa

    • Second check, by a different person

      Mon 6 Oct · 11:40 · N. Chikwanha

    Both checks are recorded against your order, with the time and the name.

    Receipt
    Paid to
    Zimbabwe Republic Police, CID Headquarters, Harare
    Amount
    USD 75
    Receipt
    0041877
    Date
    Fri 10 Oct · 14:05

    Specimen data.

    Thu 23 Oct to Wed 29 Oct

    Follow it to your door

    Each step is recorded in the app with the date and time, and we message you at each one. A message when your documents are checked, lodged, collected and delivered. In the app first. On WhatsApp if app notifications don't reach you and you have turned WhatsApp updates on. Email beside them for the steps that can't wait.

    A delivery driver in a grey shirt handing a padded envelope through a steel gate in a face-brick wall to a woman holding a handheld device, a white van parked in the street
    Image: Plontiv, generated scene

    WhatsApp · Plontiv

    Plontiv order PL-4821: your police clearance was collected from ZRP/CID Harare on Thu 23 Oct. Next: courier to you, usually 3 to 5 working days. See your order: plontiv.com/o/PL-4821

    1. Mon 27 Oct · 11:30Collected by courier, Harare
    2. Tue 28 Oct · 06:15Departed Harare
    3. Wed 29 Oct · 08:40Arrived, out for delivery

    Tracking number 7731 0042 118 ZA

    Specimen data.

What property and estate orders add

A half-built single-storey brick house on red soil, walls at window height with scaffolding, a stack of bricks, a heap of sand and a water tank on a timber stand, a granite hill beyond
Image: Plontiv, generated scene

Property

Property orders add a site visit: photos stamped with place and time, whether anyone was seen, visible signs of occupation, and a Deeds Registry search. The report states what we found and saw, with dates. It gives no opinion on the property or the sale.

Two hands holding a phone above two blank sheets of paper on a wooden desk by a window, photographing them, with a pen, a paper clip and a closed folder beside them
Image: Plontiv, generated scene

With your attorney

Estate and title deed matters add a registered attorney or conveyancer from one of our partner firms, who acts for you. We collect certificates, get certified copies, arrange a legalised power of attorney if you are abroad and courier the documents they ask for. Their fee is a fee paid to others, at cost, paid to their firm in full.

A young man with a plain navy lanyard, seen from behind, waiting in a short queue on a pavement outside a cream office block, jacaranda trees in bloom along the kerb
Image: Plontiv, generated scene

A power of attorney, legalised

Zimbabwe does not accept apostilles, so a power of attorney signed abroad goes through the legalisation route for the country where it is signed: a notary, then the Zimbabwe embassy, then the Ministry of Foreign Affairs in Harare. We arrange each step and show its status, cost and usual time.

What we don't do

We don't give legal or immigration advice, and we don't decide or predict what any office will do. We don't hold money for builders, sellers or attorneys, and there are no balances or wallets. Offices set their own timelines.

If an office is slow

If an office is slower than our usual time you hear it from us first: what is taking longer, why in one sentence, what we are doing, and the date of the next update. We keep that date.

A delivery driver in a grey shirt handing a padded envelope through a steel gate in a face-brick wall to a woman holding a handheld device, a white van parked in the street
Image: Plontiv, generated scene

Orders happen in the app

Choose a service, upload photos or certified copies, see every fee and follow each step. The website shows services and prices only.

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