Delete your Plontiv account

This page explains how to ask us to delete your Plontiv account and the personal details linked to it. Plontiv is the app and website operated by Cherubim Invest (Pty) Ltd, trading as Plontiv, a company registered in South Africa.

Delete your account in the app

1. Open the Plontiv app and sign in.
2. Go to Account and choose Delete my account.
3. Choose Send a code to confirm. We send a 6-digit code on WhatsApp to the mobile number on your account.
4. Enter the code and choose Delete my account. You can tell us why you are leaving, but you do not have to.

The app then shows a reference for your request.

Ask without the app

You do not need the app to ask. Email support@plontiv.com from the email address on your account, and say that you want your Plontiv account deleted.

If you have open orders

If you have open orders, we cannot delete your account yet. Your account can be deleted once your open orders are finished or cancelled.

What is deleted and what is kept

We delete your personal details. Receipts, invoices and the record of each step on your orders are kept with your personal details removed.

We keep these records for the period our legal and compliance obligations require. The Privacy Notice says more about what we keep and why.

Other requests about your data

You do not have to delete your account to make a request about your data. You can ask us to delete some of your personal details, or ask for a copy of the data we hold for your account.

• In the app, go to Account, then Your data, and choose Request a copy.
• Or email support@plontiv.com from the email address on your account and tell us what you need.