Terms of Service

These terms apply when you use the Plontiv website or the Plontiv app. By using them, you agree to these terms. Plontiv is operated by Cherubim Invest (Pty) Ltd, trading as Plontiv, a company registered in South Africa with company registration number 2025/233538/07. In these terms, "Plontiv", "we" and "us" mean that company. It is listed under Who is responsible, at the top of these terms.

Who can use Plontiv

You must be 18 or over to create an account and place an order. An order can be about a child, for example a child's birth certificate. A parent or guardian places that order from their own account.

What Plontiv does

Plontiv prepares, compiles, lodges and collects documents in Zimbabwe, and handles the logistics of property checks and visits, and of estate and title deed matters with a registered attorney or conveyancer from one of our partner firms.

Plontiv is an independent company. It is not part of, or appointed by, the Government of Zimbabwe, the Government of South Africa, the Zimbabwe Republic Police, the Registrar-General, any embassy or any court.

What Plontiv does not do

• Plontiv does not give legal, immigration or financial advice.
• Plontiv does not decide or predict the outcome of any application. Each office decides its own applications and sets its own timelines.
• Plontiv does not hold money for builders or sellers, and there are no balances or wallets.
• Plontiv does not lodge customs declarations, pay duty or hold duty money.

The website

The website shows our services, prices, guides and tools. It does not take orders or payments.

Prices on the website are indicative until our price list is approved. Your order in the app shows the price that applies before you pay.

Guides describe published official requirements and how Plontiv works. They are not legal advice.

Orders in the app

• Accurate information. Before you send an order, you confirm that the information and documents in it are true and complete, and that you have permission from the people named in it.
• Checks before lodging. Plontiv checks documents before anything is lodged and stops an order that does not pass those checks. Nothing is submitted to any office for a stopped order.
• Your originals. You upload photos or certified copies, and your originals stay with you unless an office needs them. When a service needs an original, its service page says so before you order. Every handover is then signed for and shown in your order: who holds it, since when, and where it goes next.
• Prices. Every price has two parts: the Plontiv service fee, and fees paid to others at cost, with the receipt added to your order.
• When you pay. The app shows what is charged now and what is charged later, for each service, before you pay.
• Partner attorneys and conveyancers. For estate and title deed matters, the attorney or conveyancer comes from one of our partner firms, is an independent registered practitioner and acts for you as their client. Their fee is charged on your order as a fee paid to others: at cost, on its own line, and paid to their firm in full. Plontiv takes no part of it and receives no commission.

Using the website and app fairly

Don't use the website or app to break the law, to send false information or documents, to access information that is not yours, or to disrupt the service.

Changes

We may update these terms. We will show the date of the latest version at the top, and tell customers in the app about changes that affect their orders.