Documents

Birth, marriage and death certificates

Certified copies from the Registrar-General, for you or a family member. Order several certificates for several people in one basket.

Usual time: 10 to 20 working days
Charged now: USD 50, fees paid to others
Charged when delivered: USD 53, Plontiv service fee
Originals needed: None

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Before paying

Every fee, the usual time and what the office needs

Ordering for someone else? We'll ask for a document that shows how you're related.

Usually 10 to 20 working days

Usual times are our current estimate for each step. Offices set their own pace.

What we do

We check the details and documents before anything is lodged.
Our team lodges the request with the Registrar-General and follows it up.
We collect the certified copy and courier it to you.

What you do

Tell us who the certificate is about and any reference number you have.
If the certificate is about someone else, upload a document that shows how you are related.

Originals this service needs

This service needs no originals from you. Upload photos or certified copies and keep your originals.

Price

Charged now

USD 50

Fees paid to others (at cost)

USD 50

Registrar-General certificate fee
USD 15 Estimate
Courier from Zimbabwe to South Africa
USD 35 Estimate

Charged when your certified copy of the certificate is delivered

USD 53

Plontiv service fee

USD 53

Plontiv service fee (per certificate)

Total

USD 103

Charged now: fees paid to others, USD 50. Charged when your certified copy of the certificate is delivered: Plontiv service fee, USD 53.

These prices are in US dollars. Your card is charged in rand (ZAR): each line at the published exchange rate of the day, with Plontiv's charge for converting the currency as a line of its own. The app shows that amount before you pay.

Our prices are set in US dollars and charged in USD. You see the exchange rate before you pay, and your receipt shows it.
If an office changes its fee before we pay it, we tell you the new amount before charging it.
Fees paid to others are charged now so we can pay each office when your application is lodged. Each receipt is added to your order once paid. Our own fee is charged only when your certified copy of the certificate is delivered.

Indicative prices

These prices are planning figures while our price list is approved. Your order in the app shows the current price, line by line, before you pay.

This page shows our price list as at 21 October 2026. Your order in the app shows the current price before you pay.

Mon 6 Oct · 09:12

Order received

Upload photos or certified copies and give the details the office asks for. You confirm the details are true before you send.

Fees paid to others are charged, USD 50. Nothing else is charged.

A woman's arm resting on a kitchen table in the evening, a phone face down beside a closed dark booklet, a pen and a mug of tea, lit apartment blocks in the window behind — Image: Plontiv, generated scene

Mon 6 Oct · 10:52 and 11:40

Checked by two people before anything is lodged

One member of our team reviews the order. A second person checks the documents again. Both checks are recorded against the order, with the time and the name.

Intake check
Mon 6 Oct · 10:52 · T. Mutasa
Second check, by a different person
Mon 6 Oct · 11:40 · N. Chikwanha

Fri 10 Oct · 14:05

Lodged at the Registrar-General

Our team in Zimbabwe lodges it and follows it up. The office fee is paid from the money charged at checkout and the receipt is added to your order the same day.

Next: collection. Offices set their own pace.

A young man with a plain navy lanyard, seen from behind, waiting in a short queue on a pavement outside a cream office block, jacaranda trees in bloom along the kerb — Image: Plontiv, generated scene

Receipt
Paid to: Registrar-General's Department (Civil Registry and Passports)
Amount: USD 15
Receipt: 0041877
Date: Fri 10 Oct · 14:05

Within the usual time of lodging

Collected, then on its way to you

We collect the document and courier it to you, with the tracking number in your order. We message you when we have it and again when the courier has it, with the courier's own scans inside your order.

A delivery driver in a grey shirt handing a padded envelope through a steel gate in a face-brick wall to a woman holding a handheld device, a white van parked in the street — Image: Plontiv, generated scene

Delivered

The Plontiv service fee is charged, USD 53

Only now is our fee charged: the figure shown before you paid anything. The document is added to Documents in the app.

Charged when delivered: Plontiv service feeUSD 53

Receipt for the full order, both groups, in the app and by email

Your originals stay with you unless an office needs them, and every handover is on the record.

Read the guide: What "fees paid to others" means

Image: Plontiv, generated scene

Orders happen in the app

Choose a service, upload photos or certified copies, see every fee and follow each step. The website shows services and prices only.

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